Policy

Refund Policy

Our refund and return policy — clear and transparent.

Overview

At FishBid, we strive to ensure that all transactions are satisfactory for both buyers and sellers. This refund policy outlines the circumstances under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be considered in the following situations:

  • Fish Quality Issues: If the received fish does not match the description or is of poor quality
  • Damaged Goods: If fish arrives damaged due to improper packaging or shipping
  • Wrong Item: If you receive a different item than what was listed
  • Non-Delivery: If the fish is not delivered within the agreed timeframe
  • Fraudulent Listing: If the listing was fraudulent or misleading

2. Reporting Issues

To request a refund, you must:

  • Report the issue within 24 hours of delivery
  • Provide clear photos or video evidence of the problem
  • Submit a detailed description of the issue
  • Cooperate with our dispute resolution process

3. Refund Process

The refund process follows these steps:

  1. Submit a refund request through your account or contact support
  2. Provide evidence and documentation of the issue
  3. FishBid reviews the claim and may request additional information
  4. The seller is given an opportunity to respond
  5. FishBid makes a final decision based on the evidence
  6. If approved, the refund is processed within 5-7 business days

4. Non-Refundable Situations

Refunds will NOT be issued for:

  • Buyer's remorse or change of mind
  • Issues reported more than 24 hours after delivery
  • Damage caused by the buyer after delivery
  • Failure to pick up local orders within the specified timeframe
  • Minor quality variations that are within normal industry standards

5. Partial Refunds

In some cases, partial refunds may be issued:

  • When only part of the order is problematic
  • When the issue is minor but still affects quality
  • When both buyer and seller agree to a partial resolution

6. Seller Protection

Sellers are protected from frivolous refund requests when:

  • They have provided accurate descriptions and photos
  • They have used proper packaging and shipping methods
  • They have proof of delivery
  • The buyer fails to report issues within the specified timeframe

7. Dispute Resolution

If a dispute cannot be resolved between buyer and seller, FishBid will:

  • Review all evidence provided by both parties
  • Make a final decision based on the terms of this policy
  • The decision is binding on both parties

8. Return Shipping

Due to the perishable nature of fish, returns are generally not accepted. In rare cases where returns are approved:

  • The seller must provide return shipping instructions
  • The buyer must follow proper packaging guidelines
  • Return shipping costs may be deducted from the refund

9. Payment Method Refunds

Refunds are issued to the original payment method used for the purchase. Processing times vary by payment provider:

  • Credit/Debit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Other Methods: Varies by provider

10. Exceptional Circumstances

FishBid reserves the right to make exceptions to this policy in extraordinary circumstances, such as natural disasters, widespread shipping disruptions, or other events beyond our control.

11. Contact Information

For refund requests or questions about this policy, please contact:

Email: refunds@fishbid.com
Phone: +60 3-1234 5678

12. Policy Updates

We may update this refund policy from time to time. Changes will be posted on this page with an updated revision date.

Last updated: June 8, 2026